Invoices are sent via email every week with payment options.
We accept Visa, Master Card, and Venmo.
Client must provide Urban Wag with a 2-hour time window.
This window is to ensure optimum satisfaction for all of our dogs.
For service requests, please email us at: firstname.lastname@example.org
LAST MINUTE REQUEST
We usually do not service same day requests, however, we try our best to accommodate those with unpredictable schedules. .
For service requests, please email us 24 - 48 hours in advance at: email@example.com
Hours of operation: Monday-Friday, 10am-5pm.
We do service outside of business hours and weekends. However, service is contingent on us having a walker available.
Cancellations must be made by 10 pm the night prior to scheduled service. We do, however, prefer a 24 hr notice.
Services canceled after 10 will be subject to 100% of normal service fee.
Please text, email, or login to the scheduling portal to cancel any scheduled services.
We will gladly take care of any non-walk related requests.
Non-walk related requests will be taken out of your dog’s walk time.
Ex: feeding | administering medication | putting on booties/gear | wiping paws | cleaning in-home accidents.
We are prepared to walk in all weather conditions.
We may need to shorten or cancel walks impeded by severe weather conditions.
Ex: Hurricanes | blizzards | snowstorms | temperatures below 10 degrees.
Dog parks are off limits, unless a consent form is filled out.