PAYMENT

Invoices are sent via email every week with payment options.

We accept Visa, Master Card, and Venmo. 

 

TRAVEL TIME

Client must provide Urban Wag with a 2-hour time window.

This window is to ensure optimum satisfaction for all of our dogs.

 

SCHEDULE

For service requests, please email us at: schedule@urbanwagbrooklyn.com

 

LAST MINUTE REQUEST

We usually do not service same day requests, however, we try our best to accommodate those with unpredictable schedules. .

For service requests, please email us 24 - 48 hours in advance at: schedule@urbanwagbrooklyn.com

 

NON-BUSINESS HOURS

Hours of operation: Monday-Friday, 10am-5pm.

We do service outside of business hours and weekends. However, service is contingent on us having a walker available.

 

CANCELLATION

Cancellations must be made by 10 pm the night prior to scheduled service. We do, however, prefer a 24 hr notice. 

Services canceled after 10 will be subject to 100% of normal service fee. 

Please text, email, or login to the scheduling portal to cancel any scheduled services. 

 

NON-WALK RELATED

We will gladly take care of any non-walk related requests.

Non-walk related requests will be taken out of your dog’s walk time.

Ex: feeding | administering medication | putting on booties/gear | wiping paws | cleaning in-home accidents. 

 

WEATHER

We are prepared to walk in all weather conditions.

We may need to shorten or cancel walks impeded by severe weather conditions.

Ex: Hurricanes | blizzards | snowstorms | temperatures below 10 degrees.

 

DOG PARK

Dog parks are off limits, unless a consent form is filled out.